Data Deletion Instructions
You can ask Red Target to delete the personal data we hold about you at any time, including data we received from Facebook, Instagram or Google Ads when those accounts were connected, and advertising data our team entered for you to the Red Target client portal (portal.red-target.com).
Option 1: Remove Red Target from your Facebook account
- On Facebook, go to Settings & privacy → Settings.
- Open Apps and websites (under "Your activity" or "Security", depending on your version).
- Find Red Target and select Remove.
- Confirm the removal. You can also tick the option to delete posts, photos or videos the app may have published on your behalf.
For Instagram, go to Settings → Website permissions → Apps and websites in the Instagram app, select Red Target and choose Remove. For business integrations, you can also remove Red Target in Meta Business Suite → Settings → Business integrations.
Removing the app stops Red Target from receiving any new data. To also delete the data we already received, follow Option 2.
Option 2: Ask us to delete your data
Send an email to ola@red-target.com with the subject "Data deletion request" and include:
- your name and the company name used in the portal (if any);
- the email address linked to your portal account, or the name of the Facebook Page, Instagram account or ad account you connected;
- whether you want all your data deleted or only the data obtained from Facebook or Instagram.
If you submitted your details through a lead form for one of our clients' ads, include the business name and the email or phone number you used, so we can find the record.
What happens next
- We confirm receipt within 3 business days and may ask you to confirm your identity, so that nobody else can delete your data.
- We delete the data within 30 days of confirmation, including account identifiers, posts, media, insights, advertising data and lead data obtained from Meta or Google or entered for you, from the portal and our active systems. Backups are overwritten within a further 30 days.
- We send you an email confirming the deletion, with a reference code for your request.
What we may keep: invoices and payment records that we are legally required to retain for tax and accounting purposes, and aggregated, non-identifying figures already included in reports delivered to our clients. Deleting your portal account also ends your access to the portal.
More details on how we handle data are in our Privacy Policy. Questions? Contact ola@red-target.com.